If you don’t see your medical transportation question here, please feel free to contact us.
How do I schedule transportation?
Transportation can be scheduled by calling our landline number, faxing us a trip request (download a pdf here), emailing us, as well as by filling out our online Request Form.
What are your standard hours of operation?
Our office is open, with reservationists available, 24 hours a day 7 days a week to assist you. Our fleet operates Monday through Friday during the hours of 7:00AM – 5:00PM. Additionally, service is available upon request as needed including Saturdays.
How far in advance do I need to schedule transportation?
In order to maintain reliable service, we require 24-hour notice. If you have a last-minute need for transportation, please call 410.814.5000 and we will do our best to accommodate your request.
Do you offer transportation for stretchers?
Sorry, we do not offer stretcher transportation.
Do you offer door-to-door service?
Yes. We offer full door-to-door service to meet all of your needs.
How long will I have to wait for my driver to return after my appointment?
We do everything we can to ensure that you are picked up in a timely manner as well as safely. Saferide uses a “Will Call” return procedure to ensure minimum wait time.
What type of vehicles do you use?
Saferide’s fleet includes:
- Sedan
- Mini-van
How are the rates structured?
All rates are based on zones originating from Baltimore City expanding outward from there. For more information on rates, please see our Services & Rates page. Ultimately, it is best to give us a call to discuss our rates.
Do you allow a companion?
Yes, we allow one companion at no additional charge. Companions must be picked up at the same address as the patient. Minors may not be considered a companion.
How do I cancel a ride?
Trips must be cancelled 2 hours before the driver arrives at the pick up address. Otherwise, the trip is considered complete. Cancellations can be made to 410.814.5000.